Shipping Policy

SHIPPING PRICES + TIMES

Due to the precious nature of our products, most items on our store are ‘made to order’, meaning that the product is custom made to your size/parameters after purchasing. This can take anywhere between 2-14 days (unless otherwise stated), but in most cases typically takes under a week.

Once the piece has been completed, it will be shipped immediately, with tracking details provided. See the below shipping options for cost and expected shipping times (all options tracked).

Domestic Standard (Australia) - Free (2-10 Business Days)

Domestic Express (Australia) - $6 (1-4 Business Days)

International Standard - $14 (10-25 Business Days)

International Express - $35 (3-18 Business Days)

Please note that international shipping times are an estimate only. It varies greatly based on destination. We apologise for any deliveries that take longer than expected; it is unfortunately out of our control. Check your tracking information and reach out if there seems to be an unreasonable delay.

DISCLAIMER FOR BUYERS OUTSIDE OF AUSTRALIA:

Please note that international orders have the potential to be subject to additional customs or duty charges. We do not take responsibility for any additional fees that may occur once the parcel reaches its destination - these must be covered by the recipient if they are necessary. 

Unfortunately, we are unable to control or estimate these charges, as it varies dramatically from country to country. We recommend doing some research or contacting your local customs office prior to ordering if you are unsure about these charges.

On rare occasions, international packages can get held up in customs, which may extend the time that package takes to reach you. In the even rarer case that a package is denied by customs and returned to us, we will contact you immediately to discuss options. If we come to the conclusion that we cannot get the package to successfully ship to you, a full refund of your purchase will be issued.

Please be sure to check your shipping address is entered correctly at checkout, as any failed deliveries due to incorrect address provided will be the responsibility of the purchaser.

Please check our returns policy for more details on refunds.